So, on the bright side of things, the last round of password expirations is done. Those were some hellish three weeks, I’ll tell you what. My job decided that we needed to come into compliance with state regulations on password security. This is a good thing. They did this by force-expiring everyone’s passwords in batches, … Read more
Those of you who have read previously about my trepidation at work over our short-handedness, can now rest at ease much as I have. We hired on three hourly employees to fill the gap, at least for the summer, while we fill positions. My friend who was already on hourly, is about to step into … Read more
Good grief. Exam week for college students apparently makes everyone grumpy and annoying. At first I thought, maybe I’m not being polite enough, so I tried harder on the phones today. Then I heard other people in the call center dealing with angry clients, too. Apparently during exam week, everything is an emergency, and everyone’s … Read more
I’m not sure why I’m so tired, but I do know that I went through half the night in a very light state of sleep. I woke up around 3am and the TV and light were still on. I went and shut those off and I slept slightly better for the next 4 hours before … Read more
I have several things I’m trying to do at work while I’m answering calls and hanging on to my sanity. It’s neat to have something to be put in charge of and take responsibility for. Project 1: Update the Help Desk Website Copy Myself and the hourly full-time guy are in charge of updating the … Read more
It’s Wednesday, and at 10:01am I already have burned hands and a year end evaluation for work. The burned hands are compliments of an over-filled coffee cup from the coffee bar upstairs from my work place. It literally jumped out of the cup and the lid slipped loose and it started to swish out around … Read more
Recent changes made to a server on campus has played havoc on our Mac users because [another department] saw the projected impact as “minimal” and “there aren’t that many Mac users on campus.” The sixty-plus support tickets related to this issue say otherwise. So, today I found a picture I liked and sent it to … Read more