People wonder sometimes why I’m “raging” as a tech support person. I understand that it can be frustrating to have to call tech support to begin with – it’s not even the real jackasses that make me the angriest. It’s people who can’t follow directions – they can’t walk the line, so to speak, to … Read more
Good grief. Exam week for college students apparently makes everyone grumpy and annoying. At first I thought, maybe I’m not being polite enough, so I tried harder on the phones today. Then I heard other people in the call center dealing with angry clients, too. Apparently during exam week, everything is an emergency, and everyone’s … Read more
A quick Microsoft Word tip: if you’re working with a table you’ve created in Word, and your table spans multiple pages, it can be annoying to flip back and forth to remember what each column represents. Ideally, you’d like to be able to keep the column headers on the table in Word across each page, … Read more
So it was mentioned that I don’t do a lot of raging on here about crazy incidents with customers. I’ll give you a good one that’s been happening a lot lately: Our university went with Windows Live Mail to outsource our student e-mail service last semester. Students were given until April 15th when the server … Read more
I have several things I’m trying to do at work while I’m answering calls and hanging on to my sanity. It’s neat to have something to be put in charge of and take responsibility for. Project 1: Update the Help Desk Website Copy Myself and the hourly full-time guy are in charge of updating the … Read more